For Retailers — Ivy Flip

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For Retailers

Ivy routes returns and overstock straight from your dock, or the customer's home, into the nation's leading resale network.

Coverage across the US and Canada. Zero backhaul freight.

The problem

A return never costs you just once.

Every returned piece starts a cascade. Here is the real math on getting one piece of furniture back, all of it.

Return freight

You pay to move a piece that already shipped once. Bulky two-man pickup, residential.

−$185

Operational cost

Support tickets, dock time, inspection, repack, and warehouse space it was never meant to occupy.

−$90

Damage on the way back

Furniture travels badly. Roughly one in three returns arrives too damaged to sell as new.

−$115

Margin cannibalization

The units that do restock resell as open-box at a discount, taking the place of full-price sales you would have made anyway.

−$120

Liquidation

The pallet clears at pennies on the retail dollar, with your brand on it.

+$105

Net cost of the round tripPer return, before a single chargeback or replacement shipment.

−$405

All of that is recoverable. None of it has to ship back.

Ships twice. You pay both directions. People, tickets, dock time, square footage. One in three comes back unsellable. The open-box discount eats a full-price sale. What's left clears for pennies on the dollar.

Running cost of one return

The solution

One handoff. Full control.

Five reasons retailers hand us the whole problem.

Route it. Then forget it.

Once a return routes to our network, it is off your plate. Your team never coordinates a truck, chases a reseller, or thinks about that unit again.

Zero backhaul. Zero fees.

No storage fees, no handling fees, no freight back. We send professional, vetted operators directly to your customer's home.

See every unit.

Item-level transparency into your return inventory. Every unit is inspected and graded in the platform, so you know its exact condition.

S · New in box A · Resale ready B · Refurb C · Salvage

Pricing that follows your strategy.

Choose the model that works for you: maximize recovery, maximize acceptance, or let dynamic pricing balance both.

Max recovery Max acceptance Dynamic · both

Discreet by default.

Product moves only to vetted operators in our network who offer brand safe resale on secondary marketplaces.

Case studies · live programs

Real Platform Data

Three different problems, three custom-built programs. Verified data available on request.

FILE 01Returns with no channel

The impossible return

Leading American maker of oversized soft seating

~$100

back per return, from zero

Before

No return label existed. Customers were told to pick a carrier, pay the freight themselves, and mail the item to a single Midwest warehouse. Most items were not worth the shipping, so they were refunded and left behind. Nobody on staff owned the problem.

The program

→Requests blast to as many as 91 local resellers at once

→A pre-authorized clearance ladder: 10%, then 5%, then free, then haul-away

→Zero-risk billing: no pickup, no charge

→Helpdesk integration wiring pickups directly into support tickets

Results

21 states

covered in the first four months, avg return ~$1,600

96%

acceptance rate, picked up at the door

~10%

of retail recovered on sold goods, right at target

added headcount on the brand side

"It doesn't go in the landfill. We don't need a salary person managing it. It's a no brainer."Customer support strategy manager at the brand

FILE 02Home pickups + dock releases

The recovery pipeline

Digitally native, design-led furniture brand

$1.5M+

retail routed, 5 months

Before

Brand-new, in-box returns were donated or thrown away for lack of a channel. One East Coast hub produced more than 60 return boxes a week; the outlet the brand had could absorb about 15 per release. A previous returns platform had already come and gone.

The program

→Doorstep pickups on a 48-business-hour accept-or-release SLA

→Consignment loads straight off third-party docks, box truck to full trailer

→Claims tooling and reconciliation exports shipped in days, not quarters

→Canada live in month three, three major metros

Results

1,134

return requests routed in the first five months

facility releases on top, covering nearly 1,500 units

~$87K

paid out so far, recovery rate guaranteed up front

First return

accepted and paid within a day of go-live

"We've never had this kind of visibility into what happens with our return items."Logistics coordinator at the brand

FILE 03Truckload liquidation

The liquidation engine

International ecommerce giant in home goods

25 loads/mo

up from 15

Before

Trailers release unmanifested, paperwork lands days late, and every load needs a committed buyer within days, in whatever metro the warehouse sits in. National volume had outgrown the liquidation bench, and loads stranded when buyers backed out.

The program

→An operator vetted and in-market before each trailer releases

→Consignment placement, no buyer capital to stall a load

→Carrier booking and freight billing handled on every trailer

→Item-level tracking, monthly reconciliation, and payouts on platform

Results

80 truckloads

placed with local operators, 5,100+ manifested units

2 to 7 days

from release to a claimed load with pickup scheduled

~30%

of original retail reconciled on sold units

$2.5M

manifested retail value reconciled to date

"I think we've solved the scaling problem. And we make it easy for them."Executive at the retailer's reverse-logistics partner

Names and identifying details are withheld in public write-ups. The full files, with complete data and program mechanics, open on a retailer call.

Without Ivy With Ivy

Freight

✕You pay backhaul, both directions.

✓Zero. An operator picks up at the dock or the customer's door.

Fees

✕Storage, handling, and restock fees stack while it sits.

✓No storage or handling fees. You are billed nothing to move it.

Recovery

✕Pallet rates. No floor, no say.

✓Complete discretion over pricing and recovery. Nothing clears below it without your sign-off.

Visibility

✕Gone at the dock. No idea where it ends up.

✓Inspected, graded, and tracked item by item until it clears.

Brand

✕Your product on public auction feeds.

✓Discreet resale through local secondary marketplaces.

Your team

✕Owns every truck, ticket, and escalation.

✓Routes it once. Never thinks about it again.

The operators

See a pickup through their eyes.

Vetted, full-time furniture operators with storefronts, crews, and reputations in their markets. Every video below is POV footage they shot themselves on real Ivy pickups.

Megan W.

Ivy Operator

Jacob B.

Ivy Operator

Kam D.

Ivy Operator

Blake B.

Ivy Operator

How it works

Four steps. Zero freight.

Step 1

Send the manifest

Share what needs to move: returns, overstock, or both. A spreadsheet is enough to start.

Step 2

Ivy routes it

Inventory is matched to qualified operators under your routing rules, condition grades, and price floor.

Step 3

Operators pick up

From your dock, a hub, or the customer's home. No backhaul, no freight on your books.

Step 4

You recover value

Every unit is tracked to sale. You get paid as inventory clears, on the terms you set.

Turn returns into recovery.

A 15 minute call is enough to scope your first manifest.